FAQ

What is Luxen?
Luxen is a brand dedicated to offering modern, high-quality lighting and home design solutions that combine aesthetics with functionality.

How long does shipping take?
Processing times take 1-3 business days. Delivery times vary by destination:

US & Canada: 7–14 business days

Europe: 7–12 business days

What if my product arrives damaged?
We sincerely apologize! Please reach out to us within 48 hours of receiving your item, along with photos of the damage, and we will resolve it as swiftly as possible.

How can I contact customer support?
You can reach out to us anytime at vividbags17@gmail.com, and we will respond within 24 to 48 hours.